Turk Furniture - Bradley, Illinois

Adam Benedict

It has been a long time since I walked into Turk Furniture as I moved away from the Kankakee area decades ago.

Today, I had the privilege of working with Melissa C. as I was looking for a new recliner for a family member who lives in the area. I decided on a nice HOMS brand rocker/recliner. Melissa was attentive, professional, and efficient. She made it pleasure to do business with Turk.

Thank You,

Adam S.
Peoria, IL

Aurelia Guardiola

2.7.24 I’m not sure why anyone but Don isn’t replying to my review since he’s the only one who ever spoke to me. Thanks to his refusal to even let me finish a sentence when I tried asking him why the finance company told me to not agree to let Turk have the couches back my file is now closed and I’m stuck with a broken couch. I was confused on being told different things by either company and was genuinely asking Don what they meant even though he had already been extremely rude to me on other calls. Telling me I refused to have the couch fixed when I have a copy of the techs records you sent to the finance company indicating he said it COULDNT be fixed is wild. The documents DON refused to let me see. The tech is the one who told me on his 3rd trip to my home the couch was made so poorly he was shocked they sold it! I was also called almost daily reminded I had to have the couches picked up before the end of the month during Christmas time despite the fact my baby was sick, and we’d be without anything to sit on. Zero grace from this store. Thankfully many people have heard and read my story and said they will steer clear of this store! Sounds good to me!

Update 12/19/23
The regional manager met with the owner and it was agreed I would need to give the couches back to the furniture store before the process of my refund could take place. I was also informed Turk Furniture would not be refunding me since I financed the couches. They will pick up the couches, submit a report, and the finance company would refund me, but they don’t know how long that will take. I requested documentation since nothing has been given to me
In writing other than my receipt of purchase.

Turk sold me a couch that was so poorly made it’s completely caved in and broken on one side. I’ve only owned it for 6 months. After 3 attempts of getting it fixed with almost no communication from the store, they are refusing to refund my money. The regional manager called me today and told me my only option is to take store credit. I don’t want to deal with this store anymore! I told him I know a woman who was refunded her money and he said I was lying despite her having bank statements showing otherwise. Perhaps because she’s white she got a refund, but I’m treated less than. He had the nerve to ask me what kind of communication I was wanting when I told him how poor it was. DONT BUY FROM TURK. What a horrible business. Family owned means NOTHING.

Crystal Wolfe

Chloe was perfect. She answered all of our questions, gave us space and time when needed and was thorough in all explanations regarding the pieces and services such as delivery and extended warranty. Highly recommend Turk Furniture.

Paula Bull

Russell greeted us when we came in looking for bedroom furniture. He was very courteous and knowledgeable. Was not pushy as some sales people can be. He was able to answer all of our questions and gave us a fare price for the set.
We will definitely recommend them to others.

Tammy Gebhardt

Julie was wonderful. She answered all our questions. She even offered to move furniture closer so I could see if it matched. Wonderful customer service! We bought everything we wanted to replace in our first stop. Thank you for making it so easy!

Mary Koets

Russ was direct, low-pressure, friendly yet business-like. He listened to my needs and preferences and guided me to a mattress to suit how i sleep and offered a great price. Thanks Russ. Thanks Turk Furniture. A great showroom too

Dawn Chaloupka

Chloe Kinney is phenomenal. The best customer service we have gotten from a sales person. From the minute she greeted us at the door, while we walked the storeroom she was attentive and extremely helpful. She swapped out different color pillows to help us see our vision. She helped carry over a coffee table to the sofa to help us to envision the two pieces together. She wrote down all the measurements so when our beautiful furniture comes in we will be organized for it. Chloe puts the Service in customer service. We are blessed she was our sales consultant.

Julia Daly

Our experience at Ashely Furniture was fantastic! It was quick, easy, and convenient. Julie was an amazing sales rep and didn’t pressure us into anything we weren’t interested in. The process was smooth and I highly recommend to anyone interested in buying new furniture.