Ferguson Bath, Kitchen & Lighting Gallery - Orlando, Florida

Daniel

No tienen nada y la persona que me atendió sabe menos qué yo de plomeria

Kimberly R

No reservation necessary to walk around the showroom, but appointments to talk with the design representatives are encouraged or they don't come over to help you. Before we went, I couldn't reach anyone at the store or operator by phone. The website chat couldn't help me with the showroom availability. Have to make appointments on the website and in my case the next available date was 20 days away. So we took a chance and drove over anyway.

Once we arrived, the receptionist was very friendly and said we could walk around and look over anything. The store is huge! Things grouped together by brand. Filled to the brim with all kinds of lights, vanities, fixtures & bath furniture. It's a great place to get ideas and see how things really look in person, so it's worth it. You can order anything at the showroom on the main website. I'm glad we went.

Joe Hamilton

Worst company I have ever dealt with. Salesman lied about when stuff would arrive,then arrived broke after they said they wouldn’t ship it ups because of it being fragile..then shipped it ups! and wouldn’t even assist in getting a new one expedited..nothing but excuses and lies..customer service is terrible..stay far away!

Trevor Alexander

Ok, so this was my first time visiting this store. My wife on the other hand has purchased appliances and other hardware for the house previously. We walked around for an hour and not one associate acknowledged us, said hello, asked if we needed help, or if we saw anything we liked. NOTHING! Worst customer service ever! One employee wearing a fedora looked at us a couple times and said nothing to us. We will not be back!

Carol Olaves

The best place I could have chosen for the remodeling of our condo.
When I arrived I was greeted by a girl who kindly asked for my name and the reason for my visit and then goes on to show the beautiful exhibition with a wide range of brands, all very organized.
I am Hispanic and it helped me a lot to find a perfectly bilingual salesperson there who helped me effectively with everything I needed, her name is Valery, very professional, kind, and delicate when suggesting ideas, which I loved!
The delivery of my purchase was very fast even though this location is located in Orlando Fl and everything was headed to South Carolina.
A wonderful experience, my husband and I are happy with our selection, 5 out of 5 for this store. I highly recommend ask for Valery

Becky Crowley

I have shopped here since 2013 and have had 10 years of amazing customer service and quality products. Valerie is my current amazing salesperson and she has saved my sanity. Her attention to my needs and dealing with my standards has been such a fantastic experience.

Ms Harry

The receptionist was nice, but could not assist us. We waited almost 30 minutes still no one was available, so we left. But my biggest issue with this store is the sales staff, they would not make eye contact, smile or just say hello. Such an unpleasant experience I will never return or buy anything in a place where people have so little appreciation for a customer. I have never felt so uncomfortable in a store and yes I am a person of color. BTW I am redoing my entire master bathroom and was looking into purchasing a Japanese toilet as well as a steam shower with multiple massaging jets amongst other items, so money was not an issue.

Skip Gaines

Saw your 3.7 star rating and looked right past it, because Floor & Decor recommended you. As I sit here in my truck, in your parking lot, I refuse to leave without leaving this review. My initial impression walking in the store; pure amazement with the amount of items. Didn’t think twice when I was not greeted upon entry. Began to second guess that thought after about ten minutes in the store looking around, seeing multiple employees and zero acknowledgement that I even existed. Was pretty fed up about being invisible, so I decided to just leave. Upon leaving, a couple walks in and they’re immediately greeted. All I could do was shake my head. I asked a question of the young lady sitting at the reception desk who greeted the couple and politely walked out. Never asked if I needed any help or anything. As I get to my truck I decide to look and read the reviews (should have done so before entering). Same exact situation with another person of color. I can’t lie, I’m disappointed; but not surprised. The review was from a year ago. One year later, same thing. Please stop treating your potential customers of color as if they do not exist. So sorry I had to waste my time and write this review. Hopefully it helps someone else looking to purchase bathroom items. Message to those…go somewhere else, where you and your money is appreciated. Will never step foot in this place again and will make certain that every person I know stays away as well. #disbelief